Privacy Policy
Learn how Parallel 29 collects, uses, and protects your information when you request quotes or use our auto transport brokerage and vehicle logistics services.
Last updated: February 17, 2026
Parallel 29 (“Parallel 29,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, and business partners.
This Privacy Policy explains how we collect, use, share, and protect information when you:
- Visit our website (the “Site”)
- Request an auto transport quote
- Book vehicle transport through our auto freight brokerage
- Communicate with us by phone, SMS/text, email, or contact forms
- Interact with us in any other way where this Privacy Policy is displayed or referenced
By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or submit personal information.
Who we are
Parallel 29 operates as a U.S.-based auto transport broker. We arrange vehicle transportation by connecting shippers with independent, FMCSA-registered motor carriers and other logistics partners. We do not own or operate trucks ourselves.
We provide nationwide auto transport, car shipping coordination, and vehicle logistics solutions for individuals and businesses (including dealers, auctions, fleets, rental companies, and OEM programs).
Scope of this Privacy Policy
This Privacy Policy applies to personal information we collect:
- Through our website and online forms
- In connection with our auto transport brokerage and related services
- Through phone calls, SMS/text messages, and email communications
It does not apply to third-party websites, services, or platforms that we do not control, even if they are linked from our Site or used in connection with our services.
Information we collect
We collect information in three main ways: directly from you, automatically from your use of the Site, and from third parties.
1. Information you provide directly
Contact information
- Name
- Email address
- Phone number
- Mailing or billing address
Shipment and vehicle details
- Pickup and delivery cities/ZIP codes
- Target pickup dates or windows
- Vehicle year, make, model, and basic condition (running/non-running)
- Preferences for open or enclosed auto shipping
- Special instructions related to access, timing, or vehicle handling
Business information (for B2B customers)
- Company name
- Role/title
- Business type (dealer, auction, fleet, rental, OEM, etc.)
- Typical lanes and estimated volume
Payment information
Limited billing details needed to process payments. Payment card information is typically processed by third-party payment processors; we do not store full card details on our own systems.
Communications and content
- Messages sent through our forms, email, SMS/text, or chat
- Feedback, reviews, survey responses, and other content you submit
2. Information collected automatically
When you visit our Site, we and our service providers may automatically collect:
- IP address and general location
- Browser type and operating system
- Device type
- Referring URL or campaign
- Pages viewed and time on page
- Date and time of visits
3. Information from third parties
- Carriers and logistics partners
- Payment processors
- Lead sources and marketing partners
- Analytics and advertising providers
How we use your information
- Processing quote requests and coordinating transport
- Communicating about shipment status and updates
- Sending confirmations and invoices
- Improving services and customer experience
- Fraud prevention and legal compliance
We do not sell your personal information to third parties for their independent marketing.
SMS/text messaging and phone calls
If you provide your mobile phone number and consent, we may send service-related SMS/text messages such as quote follow-ups, scheduling updates, and notifications. You may opt out at any time by replying STOP.
Cookies and similar technologies
We use cookies and similar technologies to help the Site function, understand visitor behavior, and improve performance. You can adjust your browser settings to manage cookie preferences.
How we share your information
- Independent motor carriers and logistics partners
- Service providers supporting our operations
- Business and marketing partners (where permitted)
- Legal authorities when required
- In connection with business transfers
Data retention
We retain personal information as long as reasonably necessary to provide services, comply with legal requirements, and support legitimate business purposes.
Data security
We use reasonable physical, technical, and administrative safeguards to protect your information. However, no system can guarantee absolute security.
Your choices and rights
Depending on applicable law, you may have rights to access, correct, delete, or restrict certain processing of your information. You may unsubscribe from marketing communications at any time.
Children’s privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
International visitors
If you access our services from outside the United States, your information may be transferred to and processed in the United States.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Continued use of our Site after updates means you accept the revised Policy.