Privacy Policy

This Privacy Policy explains how we collect, use, share, and protect information when you:

• Visit our website (the “Site”)
• Request an auto transport quote
• Book vehicle transport through our auto freight brokerage
• Communicate with us by phone, SMS/text, email, or contact forms
• Interact with us in any other way where this Privacy Policy is displayed or referenced

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or submit personal information.

Who we are

Parallel 29 Logistics operates as a U.S-based auto transport broker. We arrange vehicle transportation by connecting shippers with independent, FMCSA-registered motor carriers and other logistics partners. We do not own or operate trucks ourselves.

We provide nationwide auto transport, car shipping coordination, and vehicle logistics solutions for individuals and businesses (including dealers, auctions, fleets, rental companies, and OEM programs).

Scope of this Privacy Policy

This Privacy Policy applies to personal information we collect:

• Through our website and online forms
• In connection with our auto transport brokerage and related services
• Through phone calls, SMS/text messages, and email communications

It does not apply to third-party websites, services, or platforms that we do not control, even if they are linked from our Site or used in connection with our services.

Information we collect

We collect information in three main ways: directly from you, automatically from your use of the Site, and from third parties.

1. Information you provide directly

When you interact with Parallel 29 Logistics, you may provide:

Contact information

• Name
• Email address
• Phone number
• Mailing or billing address

Shipment and vehicle details

• Pickup and delivery cities/ZIP codes
• Target pickup dates or windows
• Vehicle year, make, model, and basic condition (running/non-running)
• Preferences for open or enclosed auto shipping
• Special instructions related to access, timing, or vehicle handling

Business information (for B2B customers)

• Company name
• Role/title
• Business type (dealer, auction, fleet, rental, OEM, etc.)
• Typical lanes, regions, and estimated volume

Payment information

• Limited billing details needed to process payments
• Payment card information is typically processed by third-party payment processors; we do not store full card details on our own systems.

Communications and content

• Messages sent through our forms, email, SMS/text, or chat
• Feedback, reviews, survey responses, and other content you submit

You choose whether to provide this information. However, if you decline to share necessary details, we may be unable to offer you certain services, quotes, or support.

2. Information collected automatically

When you visit our Site or open our emails, we and our service providers may automatically collect certain information using cookies, pixels, and similar technologies, such as:

• IP address and general location (e.g., city, region)
• Browser type, language, and operating system
• Device type (desktop, tablet, mobile)
• Referring URL or campaign (how you arrived at our Site)
• Pages viewed, time on page, and click behavior
• Date and time of visits and interactions

We use this information to help secure the Site, understand how visitors use it, and improve performance and user experience.

3. Information from third parties

We may receive information about you from:

• Carriers and logistics partners involved in your shipment
• Payment processors and financial institutions
• Lead sources and marketing partners (for example, if you requested information through a partner site or ad)
• Analytics and advertising providers
• Public or commercial databases, including business contact information

We may combine this information with information we collect directly from you.

How we use your information

We use the information we collect for the following purposes:

1. To provide and manage services

• Processing quote requests and orders
• Coordinating auto transport with independent carriers
• Communicating about pickup and delivery estimates, status updates, and any changes
• Managing customer accounts, preferences, and communications

2. To communicate with you

• Responding to questions and support requests
• Sending confirmations, updates, invoices, and related service messages
• Providing information about our auto freight services and vehicle logistics solutions

Where legally permitted, we may also send you marketing and educational communications, such as guides on car shipping, service updates, and special notices. You can opt out of marketing communications at any time.

3. To operate and improve our business

• Operating, maintaining, and securing our Site and systems
• Analyzing usage trends and performance
• Improving our services, processes, and customer experience
• Training our team and conducting quality control

4. For security, fraud prevention, and legal compliance

• Monitoring for and helping prevent fraud, abuse, or unauthorized activity
• Protecting our rights, property, and safety and those of our customers and partners
• Complying with applicable laws, regulations, legal processes, and government requests
• Enforcing our terms and agreements

We do not sell your personal information to third parties for their independent marketing.

SMS/text messaging and phone calls

If you provide your mobile phone number and consent to receive SMS/text messages or calls, you agree that Parallel 29 Logistics may contact you for purposes including:

• Quote follow-ups and clarifications
• Shipment scheduling and status updates
• Appointment confirmations and changes
• Service-related notifications

Message frequency may vary. Message and data rates may apply, depending on your mobile plan and carrier.

You may opt out of SMS/text messages at any time by replying STOP (or as otherwise instructed in the message). You can also contact us using the details at the end of this Policy to adjust your communication preferences.

We do not share mobile numbers provided for SMS purposes with third parties for their own separate marketing campaigns.

Cookies and similar technologies

We and our service providers use cookies, pixels, and similar technologies to:

• Help the Site function properly
• Remember your preferences where possible
• Understand how visitors use the Site
• Measure the effectiveness of marketing and advertising
• Enhance security and detect potential misuse

You can usually configure your browser to:

• Block all cookies
• Accept only certain types of cookies
• Alert you when cookies are being used

If you disable or reject cookies, some parts of the Site may not work as intended.

Some third-party analytics and advertising providers may also use cookies and similar tools when you visit our Site. These third parties have their own privacy policies and opt-out mechanisms.

How we share your information

We may share your information with the following categories of recipients:

1. Carriers and logistics partners

Parallel 29 Logistics is an auto transport broker, not a motor carrier. To arrange your shipment, we share relevant information (such as your name, contact details, vehicle information, pickup/delivery addresses, and timing) with independent motor carriers and logistics partners responsible for transporting your vehicle.

2. Service providers and vendors

We engage trusted third-party service providers to support our operations, including:

• Website hosting and infrastructure
• IT and security services
• Customer relationship management (CRM) tools
• Email, SMS/text, and communication platforms
• Payment processors and financial services
• Analytics and marketing tools

These providers may access your information only to perform services on our behalf and are expected to protect it and use it only as permitted by our agreements with them.

3. Business and marketing partners

Where allowed by law and consistent with your choices, we may share limited information with business or marketing partners for lead management, referrals, or collaborative marketing activities. We do not authorize these partners to use your information for unrelated marketing without your consent.

4. Legal and safety reasons

We may disclose information when we believe it is reasonably necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from authorities
• Protect the rights, property, or safety of Parallel 29 Logistics, our customers, or others
• Enforce our agreements and policies or investigate potential violations

5. Business transfers

In the event of a merger, acquisition, restructuring, asset sale, or similar transaction, your information may be transferred as part of the business assets, subject to applicable law and any relevant confidentiality obligations.

Data retention

We retain personal information for as long as reasonably necessary to:

• Provide services and complete shipments
• Maintain business and financial records
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce our agreements
• Support legitimate business purposes such as security and fraud prevention

Retention periods may vary depending on the type of information and applicable legal requirements. When information is no longer needed, we may delete it, de-identify it, or aggregate it.

Data security

We use reasonable physical, technical, and administrative safeguards to help protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your choices and rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain information, subject to legal exceptions
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of marketing emails and texts

You can:

• Unsubscribe from marketing emails by clicking the “unsubscribe” link in any marketing email we send.
• Opt out of SMS/text marketing by replying STOP to any message or following the provided instructions.
• Contact us using the details in the “Contact us” section below to request access, correction, or deletion of your information or to ask questions about your rights.

We may need to verify your identity before responding to certain requests.

Children’s privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13 years of age. If you believe we have collected information from a child under 13, please contact us, and we will take appropriate steps to delete such information in accordance with applicable laws.

International visitors

Parallel 29 Logistics operates primarily in the United States. If you access the Site or use our services from outside the U.S., you understand that your information may be transferred to, stored in, and processed in the United States or other countries where our service providers are located. These countries may have data protection laws that differ from those in your country of residence.